TURTLE COVE SWIM ACADEMY

POLICIES, PROCEDURES, WAIVER & RELEASE OF LIABILITY, AND FEE AGREEMENT

To ensure a safe, rewarding, and developmentally appropriate swim experience for every student, Turtle Cove Swim Academy requires all families to review and agree to the following terms.

CANCELLATION & WITHDRAWAL POLICY

Turtle Cove Swim Academy enforces a strict 30-day cancellation policy.
To withdraw a student from any program after lessons have begun, families must submit a written request via email to info@turtlecoveswimacademy.com, including the parent’s full name and the student’s full name.
Notice must be received at least 30 days before the intended cancellation date. No exceptions will be made.

TUITION & BILLING

Monthly Swim Academy Program:

• Tuition is billed on the 1st of each month until a written withdrawal notice is received.
• Upon registration, families are billed for the first month’s tuition.
• Programs typically include 4 or 8 lessons per month.

Survival Aquatics Program:

• Tuition is $125 weekly and will be billed on Monday.
• Lessons are held 4 times per week, 10 minutes per session.
• Program duration averages 6-8 weeks, depending on age, mobility, and progress.

Payment Methods

• Turtle Cove Swim Academy accepts electronic payments only via credit or debit card. We cannot accept cash at the facility.
• Families are responsible for maintaining a valid payment method.
• If payment fails and cannot be collected, Turtle Cove reserves the right to withdraw the student from lessons at its sole discretion.

REFUNDS & CANCELLATIONS

• A full refund will be issued only if cancellation occurs within 24 hours of initial registration and payment.
• No refunds will be granted after this period, regardless of reason.
• Enrollment reserves a high-demand slot; tuition is retained even if the student does not attend.

MAKE-UP LESSONS

• Students may receive one (1) make-up lesson per calendar month due to absence.
• Make-up lessons must be completed within three (3) weeks of the missed session and are subject to instructor and time slot availability.
• No credits/refund(s) will be issued for missed make-up lessons.

SWIMWEAR & DIAPER POLICY

• All students must wear swimsuits and are permitted to wear water shoes if they choose to.
• Children under three (3) years old or not fully potty-trained must wear swim diapers.

PARENT OBSERVATION

Parents must remain on-site during lessons and observe from the designated viewing area unless otherwise directed by the instructor. To speak with an instructor, please coordinate through the front desk to avoid disrupting lessons.

CRYING CHILDREN

If a child becomes upset, instructors will work to redirect focus and build trust. Unless invited by the instructor, parents should remain in the viewing areas during these moments to support the learning process.

COMMUNICATIONS

By signing or electronically agreeing to this document, you consent to receive email and SMS communications (standard messaging rates may apply) regarding your account, lesson updates, promotions, and general academy information.

GOVERNING LAW & JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
Each party expressly and irrevocably agrees to the following:

• Any legal action, suit, or proceeding arising out of or relating to this Agreement—including all policies, procedures, waivers, releases, and fee terms—shall be brought exclusively in the County or Circuit Court located in Johns County, Florida.
• Each party waives any objection to venue or jurisdiction in such courts, whether now or in the future.
• Each party consents to the personal jurisdiction of the County or Circuit Court in St. Johns County, Florida, for any such legal action.
• Each party knowingly and voluntarily waives the right to a jury trial for any claim or cause of action arising from or related to this Agreement or any related representation, offering, statement, or transaction.

WAIVER & RELEASE OF LIABILITY

Please read carefully. This section includes the release of liability and waiver of certain legal rights.

By visiting this site, registering, accepting, paying for, or participating in lessons, you acknowledge and accept the following:

I am the parent or legal guardian of the participant(s) enrolled in swim lessons or survival aquatics. I understand that swimming is a potentially hazardous activity and acknowledge the inherent risks, which may include—but are not limited to—minor injuries, serious injuries, paralysis, or death.

Accordingly, I, individually and on behalf of the participant, voluntarily assume all risks and hereby waive, release, indemnify, and hold harmless:

• Plumbline Group LLC, dba Turtle Cove Swim Academy
• Swim Ventures, Inc., dba Swimfun Academy & Survival Aquatics
• All affiliated entities, licensees, franchisees, owners, directors, officers, agents, employees, representatives, successors, and assigns
• Any facility at which programs are conducted and its respective owners, directors, officers, agents, employees, representatives, successors, and assigns (collectively, the “Released Parties”) from all claims, liabilities, losses, damages, injuries, or costs—including reasonable attorneys’ and expert fees—arising out of or related to participation in any program or presence at any facility.

This waiver applies to ordinary negligence but does not apply to gross negligence, willful misconduct, or criminal acts.

EMERGENCY MEDICAL AUTHORIZATION

In the event of a medical emergency involving the participant, I authorize:

• Plumbline Group LLC, dba Swimfun Academy & Survival Aquatics
• Any affiliated franchisee or facility conducting a Turtle Cove Swim Academy or Swimfun Academy program
• Their respective officers, employees, or agents are to secure emergency medical treatment from any licensed physician or healthcare facility on behalf of the participant. I agree to be solely responsible for all costs associated with such treatment, including transportation and medical facility charges. I further acknowledge that none of the above parties shall be held liable for exercising this authority in good faith.

CONSENT TO USE OF IMAGE OR LIKENESS

I understand that photography, audio, and video recordings may be taken during lessons or events for promotional purposes. I understand that I have the right not to grant permission and need to inform staff of these wishes.
If I grant permission, individually and on behalf of the participant and any family members present, for:

• Plumbline Group LLC, dba Swimfun Academy & Survival Aquatics
• Turtle Cove Swim Academy
• Their affiliates and franchisees

to use our image, likeness, voice, or statements in promotional materials, including but not limited to printed publications, digital content, and social media, in any format now known or developed in the future.

COMPREHENSIVE ACKNOWLEDGMENT

I have read and fully understand the terms outlined above. By clicking “Accept,” registering, or continuing participation, I acknowledge that this Agreement governs my relationship and the participant’s relationship with Turtle Cove Swim Academy and Swimfun Academy & Survival Aquatics.

This Agreement supersedes any prior written or oral agreements and remains valid and enforceable regardless of future changes in business name, ownership, or entity structure. I waive any right to claim exemption from these terms due to such changes and affirm my continued acceptance without the need for re-execution.